Refund policy

Refund policy

Returns & Refund

Please contact us within 31 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.

You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund. Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special-order items which cannot be returned.

Once item has been received we will issue a refund within 4 working days back to the original payment method.

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