Refund policy
Refund policy
Returns & Refund
Please contact us within 31 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.
You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund. Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special-order items which cannot be returned.
Once item has been received we will issue a refund within 4 working days back to the original payment method.
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5 Years Warranty
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60 Night Trial
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0% Interest Rate
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Fast Delivery
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Handmade in the UK
Hassle-Free Shopping Experience in 3 Easy Steps
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Select Your Perfect Bed
Browse the SleepExpress collection and find the ideal bed for your space. With a wide range of styles, sizes, and options, there’s something to suit every bedroom.
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Secure & Flexible Payment
Enjoy a fast and secure checkout experience. Choose to pay in full or opt for flexible payment plans with 0% interest—making comfort more accessible than ever.
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2-Man Delivery to Your Room
Relax while we handle the heavy lifting. Our professional 2-man delivery team will bring your bed to the room of your choice, with optional assembly and full packaging removal. Track your order live on delivery day for total peace of mind.