• Compare Products
  • Helpline 020 3633 0002
  • info@sleepexpress.co.uk
Handcrafted in the UK
Toggle Nav
My Cart
Search
Advanced Search
Menu
Contact

Terms & Conditions

USAGE OF WEBSITE TERMS

 

By browsing this website, you are agreeing to comply with and be bound by the following terms of use, which govern Sleep Express’s relationship with you in relation to this website.

 DEFINITIONS

 The term ‘Sleep Express’ or ‘us’ or ‘we’ refers to the owner of the website, Sleep Express Ltd.  Full company details are set out at the end of these terms of use.

 

"the company" shall mean Sleep Express Ltd whose trading address is 20-22 Wenlock Road, London, England, N1 7GU. Registered in: England (09845684).

 

"the customer" shall mean any person or persons, firm, business, partnership, company or other organisation by whom or on whose behalf an order is placed for the company to supply the goods

 

"the goods" shall mean any goods, item, or items supplied by the company to the customer following a contract having been entered into between the company and the customer. This shall include, where appropriate, all replacements thereof and additions thereto

 "the premises" shall mean the delivery location address as nominated by the customer and advised to the company at the time an order is placed by the customer with the company. The company will only deliver to and enter into a contract with a customer where the premises are in England, Scotland (selected areas only, please ask to confirm), or Wales

 "the price" shall mean the price for the goods as detailed on the website

 "force majeure" shall mean an event which occurs outside the company's control

 "company's literature" shall mean any document (whether in print or electronically produced) as prepared from time to time by the company, and including, but not limited to, catalogues, pricelists, and brochures

"website" shall mean the website of the company being the website address www.sleepexpress.co.uk

 

USE AND CHANGES TO TERMS OF THIS WEBSITE

 

  •     Our Privacy Policy, which sets out the terms of which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate; and
  •     Our Cookie Policy, which sets out information about the cookies on our website.

 We may revise these terms of use at any time by amending this page. Please check this page from time to time, as any changes made will be binding on you.

We may update the content on the website from time to time. We do not guarantee or make any warranty that the website, or any content on it, will be free from errors or omissions, nor that the content is accurate, complete or up to date.

 GENERAL

 The price detailed on the website or in the company's literature provided by and/or supplied by the company shall be valid until such time as the price shall be amended or varied either by a change to the website or by publication of new or amended company's literature.

 Notwithstanding and without prejudice to the clause above, the company reserves the right to amend any price for any goods at any time, including at the time of order at the company's sole discretion and without being responsible for any form of loss.

 All prices detailed on the website or in the company's literature are inclusive of delivery where an order by a customer for any good or goods shall be in excess of £499.00. In the event of any order by a customer for any good or goods of an amount less than £499.00, an additional charged shall be raised for the company to deliver the goods to the customer's premises.

 The company reserves the right to withdraw any of the goods for sale at any point (whether before or after contract) at the company's sole discretion and without being responsible for any form of loss.

 Where any variation to a contract is subsequently agreed by the company, the company reserves the right to amend the price and/or the contract accordingly.

 Any typographical or clerical error or omission on the website or in any quotation, order, acceptance, invoice, or the company's literature issued by the company shall be subject to correction without any liability on the part of the company at whatever time and whenever such a correction shall be necessary.

 Whilst the company shall endeavour to ensure that the details on the website or in the company's literature are accurate, at all times, all drawings, specifications, photographs, colours, weights, and information detailed in the company's literature or the website or elsewhere relating to the goods are approximate only and do not form part of the contract. The company shall not be held responsible for any variation of the same nor have any liability in respect thereof. Where divan beds are shown with headboards these are for illustration purposes only. Headboards may be available at extra cost.

 

We reserve the right to amend the specifications of any product featured on this website.  The colours of our products are displayed as accurately as possible and all dimensions supplied by us are approximate.

 PRICE

The customer agrees to pay the price to the company.

Should the company be prevented from adhering to the delivery date by the customer's postponement or delays (of whatever nature and howsoever arising) then the company reserves the right to amend the price to reflect any extra costs incurred to the company thereby. In particular, in the event that the company is unable to effect delivery on the date notified to the customer, as a result of the customer not making necessary arrangements to enable the delivery to be properly effected, and as such a different date for delivery has to be made, the delivery cost will be levied to the customer and added to the contract price. If the order is cancelled, the customer will be liable for the full delivery costs accrued.

 All prices quoted on the website or in the company's literature are inclusive of value added tax and, where applicable, of any substitute taxes, levies, duties, imports, fees, or charges whatsoever and howsoever payable.

 All invoices shall be issued by the company to the customer upon receipt of order.

DELIVERY

It is imperative to stick to agreed delivery dates as failure to accept or miss delivery on the agreed delivery date will incur a charge of £27.99 for redelivery.

 It is not our responsibility to take the item beyond the ground level of any building i.e. apartment blocks. If you require assistance with this, then a further charge will take place due to appointing a specialist courier service. Please call for a quote and further information on this matter.

 All Scotland addresses will incur a further charge of £39.99. We do not deliver to certain post codes in Scotland, please email your address to info@sleepexpress.co.uk before placing any orders to check if we will deliver at a charge or we will not deliver at all.

 In consideration of the payment of the price by the customer to the company, the company shall deliver the goods to the customer on a date to be notified, and, wherever possible, agreed with the customer.

 The company shall endeavour to make delivery of the goods within 28 days of the date of the contract. However, the company shall not be liable for any penalty, loss, injury, damage, or expense arising from any delay or failure in delivery or performance of the contract from any cause at all, nor shall any such delay or failure entitle the customer to refuse to accept any delivery under the contract, performance of the contract, or to repudiate the contract.

 

All dates quoted or provided by the company for the delivery are approximate only and although the company shall use its best endeavours to supply the goods within the time scale of 28 days, or any other timescale notified by the company to the customer, time shall never and not be of the essence at any point. The company shall not incur any liability whatsoever for failure to supply or deliver goods by any given or such date or dates.

 Delivery of the goods shall be effected by the company arranging transportation of the goods to the customer's premises.

 The company may at the company's sole discretion subcontract the performance of the delivery in whole or in part. The choice of carrier in order to effect delivery shall at all times be the company's and the customer shall raise no requisition in relation to the same.

 Delivery of the goods may take place separately and on a piecemeal basis.

 The customer warrants in entering into the contract to ensure that adequate access is available to the premises to enable the company to deliver the goods and in the event it is not, the company shall be at liberty to deliver the goods to the closest point of accessibility which shall be determined by the company, employees, servants or agents at their sole discretion and the customer shall raise no objection or requisition thereto.

 The customer shall carefully examine the goods upon delivery and shall notify the company of any shortages or defects reasonably discoverable upon careful examination and sign the delivery notes with the relevant damages. Such notification shall be made in writing and must be received by the company within 48 hours, commencing with the date of delivery. In the absence of such notification, the company excludes all liability in respect of any defects or shortages. Any goods which the customer believes are damaged or defective must be retained together with the packaging for inspection by or on behalf of the company.

If the company shall be satisfied that the goods are satisfactory and are as detailed in the contract, and are not damaged or defective then the contract shall be deemed to have been fulfilled insofar as the company's obligations under the contract are concerned.

’30 Relaxed Nights Exchange’

The Sleep Express ’30 Relaxed Nights Exchange’ is offered as an additional service to our customers to underline our commitment to providing a great night's sleep.  The ’30 Relaxed Nights Exchange’ allows for the replacement of a mattress if the Buyer finds their original purchase to be of the wrong comfort level for them.

It can be used at any time but must be requested before 30 nights have lapsed from delivery of the original product.
If the Buyer decides their choice of mattress is proving uncomfortable, they may re-select to an alternative mattress of the same size. In the event that a higher priced alternative is selected, then any difference in price must be paid at the time of re-selection. We are unable to refund any difference in price if a lower priced product is selected.
Re-delivery charges will be applied and ’30 Relaxed Nights Exchange’ are limited to one exchange per product ordered.
All we ask is that the original mattress must be kept in good condition (not marked, mis-used or soiled in any way) so we insist on the use of a mattress protector.

Please note: The ‘30 Relaxed Nights Exchange’ does not apply for orders placed through third parties such as Wowcher, Living Social, Wayfair etc.

 

RETURNS PROCEDURE

Please contact us within 7 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.

You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund.

Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items which cannot be returned.

ACCESS TO THE WEBSITE

We do not guarantee that the website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change the website without notice to you and we shall not be liable to you if the website is unavailable for any period.

 INTELLECTUAL PROPERTY RIGHTS

We own or are the licensee of the intellectual property rights in the website and the material published on it. You are not permitted to use the information or other material on this website other than for its intended purpose of providing background and general information about us and our products.  You may not include a link to our website, or display contents of our website surrounded by or framed or otherwise surrounded by material not originating from us for use without our consent.

You must not use any part of the content on the website for commercial purposes without obtaining a license to do so from us or our licensors.

 FORCE MAJEURE

 The company shall be entitled, without liability on its part, and without prejudice to its other rights, to terminate the contract or any unfulfilled part there, or, at its option, to suspend or give partial performance under it, if performance by the company or its suppliers is prevented, hindered, or delayed whether directly or indirectly by any reason or any cause whatsoever beyond the company's or its supplier's reasonable control, whether or not such cause existed on the date when the contract was made. Non-exhaustive illustrations include act or acts of God, war, strike, delay by suppliers, and shortage of materials, labour, or manufacturing facilities.

 

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury caused by our negligence, for our fraud or fraudulent misrepresentation or for any other liability that cannot be excluded or limited under English law. To the extent permitted by law, we excluded all conditions, warranties, representations or other terms which may apply to the website or any content on it, whether express or implied.

We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise arising under or in connection with:

  •     use of reliance on any content displayed on the website; or
  •     use of, or inability to use, the website

We will not be liable for:

  •     loss of profits, sales, business or revenue:
  •     business interruption;