FAQ's

FAQs

 

Why have I not received my order confirmation email?

 

Please ensure that you have checked your junk and spam folders for the email. To prevent this from happening again please add in info@sleepexpress.co.uk to your safe list. If you still can’t find the email, please contact us by Submitting a Request and we'll be happy to help.

 

What is your returns policy?

 

Please see ‘Delivery and Returns’ page for further information.

 

My bed has some parts missing, how do I obtain these?

 

Please let us know should any parts be missing from your delivery. If you contact us on 02036330002, most parts will be despatched within 48 hours. However some parts which have to be ordered from a 3rd party may take longer. Please note if missing part requests are sent via email they may take slightly longer

 

I am having a problem with my item, how do I claim on my guarantee?

 

Should you need to claim against your guarantee, you will need to contact our Customer Service Team on 02036330002 or Submit a Request to info@sleepexpress.co.uk to give details of the problem you are experiencing. We would be happy to arrange for someone to visit your home and inspect/repair or replace your goods.

 

 

 

 

What happens if I don't like it when it arrives?

 

If you ordered your goods online and they aren't what you expected on delivery, contact our Customer Service Team on 02036330002 within 14 working days from your delivery and we will offer you a refund or exchange. The item must be unused and in its original packaging. Please note, a collection fee will apply.